Vendor Resolution Services handles vendor escalations, SLA enforcement, billing disputes, contract compliance, and termination support — so your team can focus on growing the business.
We address the operational and financial issues that arise after vendor contracts are signed — disputes, non-compliance, billing errors, and difficult exits.
When vendor communication breaks down and issues stall, we step in to re-establish accountability, clarify obligations, and drive resolution through structured escalation.
We monitor, document, and enforce service level commitments — ensuring vendors deliver what they agreed to, and securing credits or remedies when they fall short.
Systematic review of vendor invoices against contract terms to identify overcharges, incorrect rates, and unapplied credits — with full recovery management.
Ongoing oversight of vendor contract performance against agreed terms, with early identification of compliance drift and proactive intervention recommendations.
From initial engagement through ongoing governance, we ensure each phase of your vendor relationships operates with precision and accountability.
The following are representative examples of situations where Vendor Resolution Services provides value. All engagements are confidential.
A mid-market company completed implementation of a critical SaaS platform, but the vendor's support team became unresponsive when issues arose. VRS stepped in to re-establish communication, document outstanding issues, and secure a structured resolution plan with clear timelines and accountability.
A client noticed their monthly vendor invoice had increased without explanation. VRS reviewed the contract terms, identified the billing error, and worked with the vendor's finance team to correct the rate and secure a credit for the overcharged period.
Vendor Resolution Services is a specialised B2B service that helps businesses professionally manage vendor-related operational and financial issues after contracts have already been signed. We handle escalations, SLA enforcement, billing disputes, contract compliance, and vendor exits — so your team can focus on core business operations.
We work with any vendor that has a signed contract with your business. This includes SaaS providers, IT services, professional services firms, manufacturing suppliers, logistics partners, and facilities management vendors. If there is a contract in place and an operational issue to resolve, we can help.
No. We do not replace procurement teams. We complement them by handling the operational issues that arise after contracts are signed — the disputes, escalations, and compliance gaps that procurement teams often do not have bandwidth to manage day-to-day.
No. Vendor Resolution Services does not provide legal advice and does not represent clients in legal proceedings. We are an operational services firm. Where legal issues are identified, we will recommend that you consult your legal counsel.
Yes. Billing dispute recovery is one of our core services. We review vendor invoices against contract terms, identify discrepancies, and work directly with vendors to correct billing errors and recover overpayments.
Yes. We specialise in working with existing contracts. We do not negotiate new vendor contracts — we focus on ensuring that the contracts you already have are being honoured, and resolving issues when they are not.
We support businesses across all industries that rely on third-party vendors. Our clients include companies in technology, healthcare, manufacturing, financial services, professional services, and logistics. The common thread is operational dependency on vendor relationships.
Engagements begin with a confidential conversation. We listen to your situation, assess whether VRS can add value, and if so, propose a clear scope of work. Most engagements can begin within 48 hours of the initial call. A mutual NDA is available before any detailed discussion.