Five service areas addressing the vendor problems that arise after contracts are signed — disputes, non-compliance, billing errors, and difficult exits. Engagements can be standalone or integrated.
When vendor communication breaks down and issues stall, we step in to re-establish accountability, clarify obligations, and drive resolution through structured escalation — replacing fragmented support conversations with a single, documented resolution process.
Every outstanding item is documented and mapped against contractual and service obligations.
Unresolved items are escalated through the appropriate vendor management levels with defined deadlines.
A single tracker with ownership, response deadlines, and measurable next steps — visible to all stakeholders.
Service level commitments only have value if someone enforces them. We monitor, document, and enforce SLA obligations — ensuring vendors deliver what they agreed to, and pursuing credits or remedies when they fall short.
Incident documentation, breach tracking, and consistent measurement against agreed service levels.
Predefined triggers, vendor response deadlines, and systematic escalation rather than reactive complaint.
Evaluation of service credits and contractual remedies, supported by a documented evidence base.
A vendor invoice being paid regularly is not necessarily correct. We review vendor invoices systematically against contract terms to identify overcharges, incorrect rates, and unapplied credits — then manage the dispute through to correction and recovery.
Pricing provisions, rate schedules, historical invoices, credits, and rate-change clauses reviewed line by line.
Discrepancies are documented and presented to the vendor through a formal, evidence-based billing dispute.
A documented audit trail that prevents the same billing issue from quietly returning.
Vendor contracts are living obligations, not filing-cabinet documents. We provide ongoing oversight of vendor performance against agreed terms, identifying compliance drift early and intervening before issues become disputes.
What the vendor is actually required to deliver, mapped clearly against the contract.
Early detection of performance moving away from agreed terms — before it becomes a formal dispute.
Clear, documented reporting on vendor compliance for internal stakeholders.
When a vendor relationship needs to end, an unstructured exit creates operational and financial risk. We support a disciplined exit process — documenting the contractual position, managing communication, and protecting continuity through transition. (Operational support, not legal advice.)
The contractual position, outstanding obligations, and termination-related terms are documented and organized.
Structured planning to protect operational continuity while a replacement is established.
Managed, documented communication with the vendor throughout the exit process.
Answer a few questions about the vendor issue your company is dealing with, and we'll indicate whether structured vendor-resolution support may be appropriate.