Confidentiality
Vendor disputes are sensitive by nature. Every piece of information shared with VRS — from the first consultation through the final report — is treated with the same discretion we would expect applied to our own business affairs.
What We Treat as Confidential
All information shared with VRS is treated as confidential by default. This includes vendor names and relationship details, dispute history and documentation, internal communications and escalation records, financial data including invoices, billing records, and recovery figures, business context provided during consultation, and all deliverables, reports, and recommendations produced during an engagement.
We do not reference, disclose, discuss, or use client information outside the scope of your engagement — not for marketing, not for case studies, not for any other purpose — without your explicit written consent.
Non-Disclosure Agreements
Mutual Non-Disclosure Agreements (NDAs) are available and routinely executed prior to any substantive discussion of your situation. If you would like an NDA in place before sharing details about your vendor issue, simply request one when you reach out — we will provide it promptly.
Our standard NDA covers both parties and is structured to protect client information as the primary concern, not to limit our operational capacity to serve you.
Vendor-Facing Communication
When VRS communicates with vendors on a client's behalf, we do so with the client's prior approval on approach and framing. We do not disclose information about a client's internal operations, financial position, or broader business strategy unless specifically authorized and strategically necessary for resolution.
The goal is always to apply appropriate pressure without creating unnecessary exposure for the client.
Third-Party Access
We do not share client information with third parties except where strictly necessary to perform the engagement (for example, coordinating with a legal specialist where referred). Any such third parties are bound by equivalent confidentiality obligations.
Secure Communications
If your situation requires secure communication channels — encrypted email, secure document transfer, or other arrangements — we can accommodate that. Contact us to discuss your specific requirements before sharing sensitive materials.
Post-Engagement
Confidentiality obligations survive the termination of any engagement. After an engagement concludes, client information is retained only as long as necessary for legitimate business record-keeping purposes, and is never repurposed or disclosed.
Contact
To arrange NDA execution, discuss secure communication requirements, or ask any confidentiality-related questions:
engage@vendorresolutionservices.com